1. Who We Are
This Privacy Policy describes how FERTICOM SRL collects, uses, and protects the personal data of individuals who access our website.
Data Controller: FERTICOM SRL
IDNO: 33565915
EUID: ROONRC.J22/1422/2014
Phone: +40 790 058 870
E-mail: info@ferti.ro
Website: www.ferti.ro
We are committed to processing personal data in accordance with applicable data protection laws, including Regulation (EU) 2016/679 (“GDPR”), where applicable.
2. What Personal Data We May Collect
Depending on how you interact with our website, we may collect the following categories of personal data:
- first and last name;
- phone number;
- email address;
- delivery or billing address;
- information necessary for order processing;
- data submitted through contact forms;
- technical data such as IP address, browser type, device used, pages visited, and other similar information collected through cookies or similar technologies.
3. How We Collect Data
We collect personal data:
- directly from you when you fill in forms on the website, contact us by phone or email, place an order, or request information;
- automatically through cookies and similar technologies when you browse the website.
4. Purposes of Processing
We process your personal data for the following purposes:
- to respond to requests sent via the contact form, phone, or email;
- to process and deliver orders;
- to issue invoices and comply with accounting and tax obligations;
- to communicate with customers regarding products, orders, or requests;
- to improve the operation of the website and user experience;
- to ensure website security and prevent fraud;
- to send marketing communications only where your consent has been obtained or another lawful basis applies.
5. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- performance of a contract or taking steps at your request before entering into a contract;
- compliance with a legal obligation;
- your consent, where required;
- the legitimate interests of FERTICOM SRL, such as website administration, security, and customer relationship management.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, and thereafter where required by legal obligations relating to retention, archiving, or reporting.
For example:
- data related to orders and invoices may be retained for the periods required under tax and accounting laws;
- data submitted through contact forms may be retained for the time necessary to handle the request and for a reasonable period thereafter;
- data used for marketing purposes will be retained until consent is withdrawn or an objection is raised.
7. Who We May Share Data With
We may disclose your personal data to:
- IT service providers, hosting providers, and website maintenance providers;
- courier and logistics companies;
- payment processors, where applicable;
- accountants, consultants, auditors, and other professional service providers;
- public authorities and institutions where we are legally required to do so.
We take reasonable steps to ensure that any third party processing data on our behalf provides adequate safeguards for personal data protection.
8. Data Transfers
As a rule, your data is processed within the European Economic Area. If, in certain situations, data is transferred outside this area, we will ensure that appropriate safeguards are in place in accordance with applicable law.
9. Your Rights
Subject to the conditions set by law, you have the following rights:
- the right to access your personal data;
- the right to rectify inaccurate or incomplete data;
- the right to erasure (“right to be forgotten”);
- the right to restrict processing;
- the right to data portability;
- the right to object to processing;
- the right to withdraw consent where processing is based on consent;
- the right to lodge a complaint with the competent data protection authority.
To exercise these rights, you may contact us at: info@ferti.ro.
10. Data Security
FERTICOM SRL implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, disclosure, or accidental or unlawful alteration.
11. Cookies
Our website may use cookies and similar technologies for the proper functioning of the website, analytics, security, and, where applicable, marketing purposes.
For more information about the use of cookies, please refer to our Cookie Policy, if available on the website.
12. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time to reflect legal changes or changes in the way we process personal data. The updated version will be published on the website.
13. Contact
For any questions regarding this Privacy Policy or the way we process your personal data, you may contact us at:
FERTICOM SRL
Phone: +40 790 058 870
E-mail: info@ferti.ro
Website: www.ferti.ro